Refund and Returns Policy

At [J&Y], we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please contact us immediately so that we can assist you.

Refunds
– We offer refunds for items returned within [7] days of delivery.
– To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [7] days.

Returns
– If you wish to return an item for any reason other than damage or defect, you will be responsible for the return shipping costs.
– Please contact us to initiate a return and receive instructions on where to send the item.
– Once your return is received and inspected, we will notify you of the approval or rejection of your return.

Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue.
– We may require photographic evidence of the damage or defect in order to process a refund or replacement.
– If your item is damaged during shipping, please retain the original packaging for inspection by the shipping carrier.

Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us to arrange for a replacement.

Non-Returnable Items
– Certain items are not eligible for return or refund.

Contact Us
– If you have any questions about our refund and returns policy, please contact us at [jyinternational2023@gmail.com].